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Privacy and Legal Notice

Please read this notice with care, as by using this site you agree to be bound by its terms.

If we decide to make changes to this notice we will post any changes on this page. If you have any queries please contact us.

 

Privacy notice

Protecting your privacy is important to us. We promise to respect and safeguard your personal information. We shall try to ensure that your details are accurate and kept up to date. We set out below how we use this information.

We collect and use personal information to allow us to provide you with insurance services. Such information may include your name, address, post code, telephone number, e-mail address, policy number, agent number (for brokers) or trading company name (for policy holders).

The information you supply may be used by the Allianz Group and their agents for insurance product administration, customer research and to keep you informed by post, telephone, e-mail or other means of services or products related to Risk Director, which may be of interest to you. Where we use your personal details to tell you about other products and services we will give you the opportunity to inform us that you do not wish your details to be used in this way.

For your protection, telephone calls will be recorded and may be monitored. Where appropriate we make checks with a licensed credit referencing agency and a record of any search will be made. We exchange information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims. We will disclose information about you to regulatory authorities in response to formal requests.

Your personal data may be transferred to countries outside the EEA. It will at all times be held securely and handled with utmost care in accordance with all principles of the UK law. By submitting your information you consent to such a transfer.

Allianz is committed to protecting your privacy and takes its responsibilities regarding security of customer information very seriously. We use one of the best available security systems to protect your communication with us.

In addition, your data is stored behind a firewall on our hosted systems. This prevents unauthorised people from gaining access to it. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Whilst using this site, some information is collected automatically using 'cookies'. This facilitates various processing requirements or enables us to analyse how the site is being used. These cookies may not be automatically deleted from your hard disk when you finish using the web site. You can change your web browser to reject cookies or delete cookies that have already been saved, however, this may prevent the site from working correctly.

You have the right to request a copy of all personal information we hold about you, for which there may be a fee of £10.

 

Cookie Policy

Whilst using this site, some information is collected automatically using 'cookies' or local storage.

We use cookies on our website to help us provide customers with the best possible online experience. If you continue to browse our website we assume that you are happy for your web browser to receive all cookies served by our site.


What are cookies?

A cookie is a small text file that is sent to your web browser and stored in the memory of your device when you visit a website. Cookies are useful because they enable collection of user data and analysis of how the website is being used by visitors, to optimise and create the best possible customer experience.

Some cookies are temporary to your browsing session and deleted every time you close your browser. Other cookies remain on your device until they expire or you delete them from your device’s cache.


What information do they not hold?

The cookies we use do not hold any data that can identify you personally, such as; names, phone numbers, email addresses, mailing addresses, bank account numbers or credit card information.


Why do we use cookies?

  • to recognise your computer when you visit our website
  • to improve the website’s usability
  • to track you as you navigate our website
  • to analyse the use of our website.


What cookies do we use?

Essential cookies

This site uses essential (‘strictly necessary’) cookies as they are essential to the effective operation of our website. Examples of use include:

  • Saving your choice of insurance cover and information as you progress through the quote and buy process
  • Ensuring your data and policy choices have been captured correctly when you reach the stage of policy purchase.

Non-essential cookies - Performance

To help us understand how visitors use our site and to measure it’s performance, this site uses web analytics cookies provided by Google Analytics. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviours of website visitors.

Non-essential cookies - Targeting and Marketing

You will see Allianz owned website advertisements on third-party websites as we use display advertising techniques to target consumers. Some advertisements you may see will be facilitated through a Display Advertising Network.

One technique provided by Advertising Networks is called Behavioural Targeting. Advertisements can be tailored to broadcast advertising of a more relevant nature by capturing user's online behaviour. These behaviours can then be used to inform a network to place an advertisement on a website that operates as part of the advertising network.

This site uses targeting cookies that support behavioural advertising. Some of these cookies are placed on your computer by DoubleClick to display our advertisements and also use to evaluate the effectiveness of our advertising and promotions on third party websites. More information about behavioural advertising and how to manage targeting cookies can be found at www.youronlinechoices.eu

Please note that by 'opting out' of receiving cookies from any network, you may disable the ability for a network to deliver advertisements that are targeted to your interests.

Accepting or rejecting cookies

You may be able to configure your internet browser to warn you each time a new cookie is about to be stored, so that you may make a decision whether to accept or reject it. If cookies are already on your system, you can delete them.

For more information about cookies and how to delete them, please visit:

www.aboutcookies.org

www.allaboutcookies.org/manage-cookies

Complaints

Once we have received your complaint

Within five business days we will:

Confirm that we have received your complaint and give you the name of the person who is dealing with your complaint. This individual will have been fully trained to deal with the matter in an objective manner.


Within four weeks of receiving your complaint we will:

Either:
Let you have our final response with the reasons for it;
Or:
Explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it


Within eight weeks of receiving your complaint we will:

Either:
Let you have our final response with the reasons for it;
Or:
Explain why we are not in a position to give you a final response and let you know when we expect to be able to provide it and provide you with the contact details for the Financial Ombudsman Service.

If you are dissatisfied with our final response, or with the reasons for any delay in responding to you, you can usually refer your case to:

The Financial Ombudsman Service
South Quay Plaza
183 MarshWall
London
E14 9SR

Tel: 0845 080 1800
E-mail: enquiries@financial-ombudsman.org.uk

The Financial Ombudsman Service offers a free, independent service for resolving disputes about most financial matters.*

Referral to the Financial Ombudsman Service must usually be made within six months of the date of our final response.

In some circumstances, a complaint may not be eligible for referral to the Financial Ombudsman Service. In such cases you will receive guidance from staff at the Ombudsman about your options, or you may wish to seek your own professional or legal advice.

*Source: www.financial-ombudsman.org.uk

 PDF Version Download our printable customer complaints document

 

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